Support

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FAQs

How do I make a reservation?

Browse nearby restaurants, select a deal and time slot, choose your party size, and tap "Confirm Reservation". You'll receive a confirmation instantly.

How do discounts work?

Restaurants offer time based discounts on available slots. Discounts vary by time and availability. The quieter the time slot, the bigger the discount.

Can I get a deal that includes alcohol?

Deals that include alcohol are only for guests 21 or older. The venue will check your ID.

What is Premium?

Premium members can book up to 14 days in advance, access exclusive high discount deals, and get priority reservations. The price and period are shown in the app before you pay.

How do I manage or cancel Premium?

If you bought Premium through Apple, it renews automatically until you cancel. Cancel at least 24 hours before the renewal date in your iPhone Settings, then your name, then Subscriptions. If you paid by card, your Premium is a one time purchase that does not renew. Either way, you keep Premium until the end of the period you paid for.

How do I cancel a reservation?

Go to your reservations, tap the reservation you want to cancel, and select "Cancel Reservation". Please cancel at least 2 hours before your booking time.

How do I stop marketing emails or notifications?

Every marketing email has an unsubscribe link that works right away. You can choose which notifications you get in the app's notification settings.

How do I delete my account?

In the On & Off app, go to Profile, then Edit Profile, then Delete Account. In the business app, go to the Security screen. You can also email support@joinonandoff.com. See our Privacy Policy for what happens to your data.

My application is still pending. Can a person look at it?

Yes. Email support@joinonandoff.com from the address you signed up with and a member of our team will review it.